Terms of Service

Overview

Welcome to the Carol Simbulan Rice Center web-based ordering system. These Terms of Service explain the rules for creating an account, ordering rice, cooking oil, and sugar, paying, and receiving deliveries. Please read them before you place an order.

Here is a quick summary of our Store Policy. The full details are in the sections that follow.

Online order hours4:00 AM – 3:00 PM
Delivery hours8:00 AM – 6:00 PM
Rice per delivery orderMax. 10 sacks
PaymentPay first, upload proof

1. Introduction

1.1Welcome to the Carol Simbulan Rice Center web-based ordering system (the “System”). Please read these Terms of Service carefully before you create an account or place an order. By using the System, you agree to these Terms and to our Store Policy, which is set out in the sections below.
1.2The System allows customers to browse and order essential goods, namely rice, cooking oil, and sugar, from Carol Simbulan Rice Center (“Store”, “we”, “us”, “our”) for delivery, to track their orders, and to receive notifications, including weather alerts that may affect ordering or delivery.
1.3In these Terms, “you” or “Customer” means any person who registers for or uses the System. “Branch” means any of our store branches listed in the Contact Us section.

2. Accepting and Changing These Terms

2.1By creating an account, logging in, or placing an order, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the System.
2.2We may update these Terms, including the Store Policy, from time to time to reflect changes in our operations. If you keep using the System after an update, you accept the updated Terms. Orders that were already confirmed before an update continue to follow the Terms that applied when they were placed.

3. Your Account

3.1You need an account to place an online order. You must provide accurate and complete information, including your name, contact number, and delivery address, and keep it up to date.
3.2Walk-in customers who do not yet have an account may ask for assistance at any of our branches, and our authorized staff will help create the account.
3.3You are responsible for keeping your password confidential and for all activity under your account. You can update your account details and password from your profile. Please tell us right away if you think someone else has used your account.
3.4We may suspend or close an account that breaks these Terms, for example by providing false information or submitting fake proof of payment.

4. Products, Order Limits, and Minimum Orders

4.1Rice. A delivery order is limited to a maximum of 10 sacks of rice per customer.
4.2Cooking oil and sugar. Orders are subject to a minimum quantity:
  • Cooking oil: at least 50 liters.
  • Sugar (white or brown): at least 200 kilograms.
4.3All products are subject to availability at the branch that will fulfill your order. If an item is out of stock, we will tell you through the System and may adjust or cancel that part of your order.
4.4Prices and product details shown in the System apply at the time you place your order.

5. Ordering Hours and Delivery Schedule

5.1Online ordering hours. We accept online orders only from 4:00 AM to 3:00 PM. Orders cannot be placed outside these hours, so please come back during ordering hours.
5.2Delivery hours. Deliveries start at 8:00 AM and end at 6:00 PM.
5.3Scheduled delivery. You may choose when you want your order delivered by setting a preferred date and time when you place your order. Scheduled times must fall within our delivery hours and remain subject to confirmation and availability.
5.4Weather. The System may send weather alerts. If unfavorable weather is expected, we may adjust or reschedule ordering and delivery for everyone’s safety, and we will notify you through the System.

6. Payment and Verification

6.1Payment comes first. Your order will not be prepared or delivered until your payment has been verified.
6.2For online orders paid by e-wallet (such as GCash) or bank transfer, you must upload a screenshot of your payment confirmation in the System. Delivery starts only after our staff has checked the screenshot and confirmed your payment.
6.3Payments are verified manually by our staff, so confirmation may take some time. We may ask for additional proof if the screenshot is unclear or does not match your order. Please pay the exact total shown on your order.
6.4Submitting a fake, edited, or reused screenshot is a serious violation. We may cancel the order, suspend your account, and take further action where appropriate.
6.5Walk-in purchases are paid directly at the branch counter.

7. Delivery

7.1Delivery is currently limited to the San Jose del Monte, Bulacan area. Orders with addresses outside this area may be declined or cancelled.
7.2The System uses delivery mapping to help identify the nearest branch and a suitable delivery route. Routes and delivery times are estimates. They rely on the address you provide and on basic mapping services, and they may not reflect real-time traffic conditions.
7.3Please provide a complete and accurate delivery address and make sure someone is available to receive and check the goods. If a delivery fails because of a wrong address or because no one can receive the order, we may reschedule it.
7.4When your order arrives, please check the goods. Our delivery personnel may record a proof of delivery when the order is handed over.

8. Walk-in Customers and Branch Orders

8.1Walk-in transactions are processed by authorized staff and recorded in the System so that stock and sales stay accurate.
8.2You may place an order at a branch and have it delivered to your home. Just like online orders, you must pay first before the delivery is dispatched.

9. Order Changes, Cancellation, and Order Problems

9.1You can cancel an incomplete order from My Purchases. Cancellation may no longer be possible once your order has been dispatched for delivery.
9.2If you ordered the wrong item or quantity, cancel the order and place a new one, or contact the branch for help.
9.3We may cancel an order if the item is out of stock, your payment cannot be verified, the order exceeds the limits in these Terms, or the delivery address is outside our delivery area. We will notify you through the System.
9.4If your order arrives damaged, spoiled, or different from what you ordered, please report it to the branch that handled your order as soon as possible so we can review it.

10. Privacy and Your Data

10.1We collect the information you give us, such as your name, contact details, delivery address, order history, and payment screenshots. We use it to process and deliver your orders, verify payments, plan delivery routes, and keep accurate sales and inventory records. Sales records may also be analyzed to help us plan our stock.
10.2We handle personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173). Only authorized personnel, such as the owner, authorized store staff, and delivery personnel, can see the information they need for their work, and we do not sell your personal data.
10.3For the full details on what we collect, how we use it, and your rights, please read our Privacy Policy on this page.

11. Acceptable Use

11.1When using the System, you agree not to:
  • give false or misleading information, or submit fake proof of payment;
  • use another person’s account or try to access data that is not yours;
  • post ratings or feedback that are false, offensive, or not about the product you bought;
  • interfere with, disrupt, or attempt to break the System or its security.

12. System Availability and Limitations

12.1The System is a web application and is accessed through a web browser. There is no mobile app.
12.2Because payments are verified manually and the System does not connect directly to banks or online payment gateways, payment confirmation is not instant.
12.3We do our best to keep the System available and accurate, but we are not responsible for delays or interruptions caused by weather, road conditions, internet or power outages, or other events beyond our control.
12.4These Terms are governed by the laws of the Republic of the Philippines.

13. Contact Us

13.1If you have questions about these Terms, you may visit any of our branches or use Help & Support in your profile.
  • VTC (Main Branch): Victory Town Center, Quirino Highway, San Jose del Monte
  • Ultramega: Ultramega, San Jose del Monte, Bulacan
  • San Pedro: San Pedro, San Jose del Monte, Bulacan

Privacy Policy

Overview

Your privacy matters to us. This Privacy Policy explains what personal information Carol Simbulan Rice Center collects through the System, why we collect it, how we protect it, and the choices you have. It is written in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

Here is a quick summary. The full details are in the sections that follow.

Data we collectName, contact, address, payment proof
Who can see itAuthorized staff only
We neverSell your personal data
Your rightsAccess, correct, delete

1. Information We Collect

1.1When you use the System, we collect the following information that you give us directly:
  • Account details: your name, username, email address, contact number, and password.
  • Delivery details: your address (barangay, street, and building) and your preferred delivery date and time.
  • Order details: the items and quantities you order, order totals, order history, and any ratings or reviews you submit.
  • Ratings and feedback: the ratings and comments you submit after a completed order.
  • Payment details: the screenshot of your e-wallet or bank transfer confirmation that you upload for verification.
  • Delivery records: the delivery status and proof of delivery recorded by our delivery personnel.
1.2The System also uses basic technical information, such as your browser type and session information, so that it can run properly and stay secure. The delivery address you enter is used to identify the nearest branch and plan delivery routes.
1.3If you are a walk-in customer, our authorized staff may record your name, contact details, and purchase details to help you create an account and to record your transaction.

2. How We Use Your Information

2.1We use your information only for the purposes of running our business and serving you, which include:
  • creating and securing your account;
  • receiving, processing, and delivering your orders;
  • verifying your payments;
  • identifying the nearest branch and planning efficient delivery routes;
  • sending order confirmations, delivery updates, and weather alerts that may affect ordering or delivery;
  • keeping accurate inventory, sales, and delivery records;
  • analyzing sales trends, in summary form, to help us plan our stock; and
  • preventing fraud, such as fake payment proofs, and protecting the System.

3. Who We Share It With

3.1Inside the Store. Our owner, authorized store staff, and delivery personnel can see only the information they need to do their jobs. For example, delivery personnel receive the details needed to complete a delivery.
3.2Service providers. The System may use mapping and weather services. They receive only the location details needed to show routes or weather information.
3.3We do not sell or rent your personal data to anyone.
3.4We may disclose information if it is required by law, a court order, or a request from a government authority.

4. How We Protect Your Information

4.1We use reasonable organizational and technical measures to protect your personal data, including limiting access to authorized personnel and requiring users to log in with their own account, and an email confirmation code when a password is recovered.
4.2No system is completely secure. Please keep your password private and log out on shared devices. If a data breach affects you, we will notify you and the National Privacy Commission when required by law.

5. How Long We Keep Your Information

5.1We keep your information only for as long as needed for your orders and deliveries, for our sales and inventory records, and to meet legal, tax, and accounting requirements. When it is no longer needed, we will delete it or make it anonymous.
5.2Payment screenshots are kept as proof of your transaction for as long as needed for record-keeping and to settle any dispute.

6. Your Rights

6.1Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
  • be informed about how your personal data is collected and used;
  • access the personal data we hold about you;
  • correct inaccurate or outdated information;
  • object to the processing of your personal data in certain cases;
  • request that your personal data be blocked or deleted, subject to records we are legally required to keep;
  • withdraw your consent, which may affect our ability to serve you; and
  • file a complaint with the National Privacy Commission if you believe your rights have been violated.
6.2You can update most of your details yourself in Personal Information and Account Information in your profile. For any other request, please visit any of our branches or use Help & Support. We may need to verify your identity first.

7. Your Consent

7.1By creating an account and using the System, you agree to the collection, use, and protection of your personal data as described in this Privacy Policy. We only collect what we need to serve you.
7.2If you do not agree, please do not use the System. You may withdraw your consent at any time by contacting us, but we may not be able to process your orders after that.

8. Changes to This Privacy Policy

8.1We may update this Privacy Policy from time to time. If you keep using the System after an update, you accept the updated policy.

9. Contact Us

9.1If you have questions about this Privacy Policy or how your data is handled, you may visit any of our branches or use Help & Support in your profile.
9.2Requests about your personal data are handled by the Store’s designated data privacy contact.
  • VTC (Main Branch): Victory Town Center, Quirino Highway, San Jose del Monte
  • Ultramega: Ultramega, San Jose del Monte, Bulacan
  • San Pedro: San Pedro, San Jose del Monte, Bulacan

© 2026 Carol Simbulan Rice Center. All Rights Reserved.